Please read the following Terms and Conditions carefully before placing your order with Vegan Cakes by Monika. By using the our service, you agree to be bound by these Terms and Conditions. Modifications to this site including these Terms and Conditions will be effective immediately and any subsequent use by you of the website will constitute an acceptance of those modifications. Please re-read these terms and conditions before subsequent use.
We reserve the right to refuse the sale of goods or services or to cancel an order under certain circumstances.
– Our products may contain or come in contact with wheat, nuts, soy and other allergens. Most of our cake contains Soy milk & Gluten. You agree to notify your guests of this risk and hold us harmless due any allergic reactions.
If you cancel your order your deposit will not be refunded. Dependent on the circumstances, a credit note may be issued less an admin fee equal to 40% of the total cost of the order.
If you cancel your order within 7 days of the delivery or collection date there will be no credit issued
Please note that any credit notes issued are done as a good will gesture and at the discretion of management.
It is important to remember that cakes are a perishable and delicate product. Our aim is to provide only the freshest and highest quality cakes to our customers. Unfortunately once we dispatch our cakes or our customers take possession of them, a number of factors relating to the care and transportation of the cakes may result in the quality being compromised or damage occurring to the cakes that are beyond our control or responsibility.
Care instructions must be followed thoroughly in order to avoid compromising the cakes quality, freshness and design. To assist in the care of your cake we will provided tips on transportation and storage. Unfortunately, with all the possible variables, it is difficult for Vegan Cakes by Monika to guarantee the cake quality in every case once it has left our premises. All cakes delivered and or picked up are deemed accepted by the purchaser in all cases.
In some cases it may be necessary to change a colour or vary a product from the picture on our site as certain cake decorating items may from time to time be unavailable.
Please note that where colours are concerned, the picture represented on our website may not be a true representation of the colour of the cake as quite often screen colours are not correct and therefore your cake may appear to be different in colour from that shown.
Where items are provided on cakes (plastic figures, toys or handmade sugared items) they are strictly provided as decorations on a cake, if there are any breakages or faults with the items after they are removed from the cake we will not replace, exchange or make new items.
As each cake is unique, so too, are your special requirements and concerns surrounding your order. If you have found that for any reason the cake you ordered did not meet your expectations then please contact us via telephone or email on the day or on pick-up. A number of resolutions may be available to you and are subject to your particular situation and above terms.
If there is an issue with your order please note that you must keep cake in complete delivered form and return it to us on the next business day if we are to consider a refund, credit note.
As each cake is unique and made by or part or hole by the Vegan Cakes by Monika using cake decorators, bakers, designers, sculptors and cake decorators. All images on the www.vegancakes.com.au website are taken and used for marketing purposes for the www.vegancakes.com.au website and or marketing material for open public view through marketing material, brochures and electronic marketing, including press and or print and digital transmission. All cakes, design/s & creative photos will remain the property of the www.vegancakes.com.au website and it’s owner/s once provided.
By proceeding with a purchase or supplying information, images, reviews you are in agreement with our terms and conditions as stated above.
Copyright 2016 VeganCakes